FAQ's

Frequently Asked Questions (FAQs)

1. How do I determine my size for Scarelli apparel?
   To find your perfect fit for our squash, padel, and badminton apparel, please refer to our Sizing Guide page. We provide detailed instructions on measuring yourself to ensure a comfortable and accurate fit.
2. What materials are used in Scarelli apparel?
   Our apparel is crafted using high-quality, breathable, and durable materials like moisture-wicking fabrics, stretchable elastane, and organic cotton blends. Each product page provides specific details about the materials used.
3. Can I order custom apparel designs?
   At the moment, we do not offer custom apparel designs, but we are constantly expanding our collections. Feel free to contact us with any suggestions or special requests at contact@scarelli.com.
4. How should I care for my Scarelli apparel?
   Proper care is essential to maintain the longevity of your Scarelli apparel. Please visit our Apparel Care page for detailed instructions on how to wash and store your items to keep them looking and performing at their best.
5. Do you offer international shipping?
   Yes, we ship internationally to select countries. Shipping costs and delivery times vary based on the destination. For more details, please refer to our Shipping Policy page.
6. What is your return policy?
   We accept returns within 30 days of purchase for items in new and unused condition. For more information on how to process a return, please visit our Returns and Refunds Policy page.
7. How can I track my order?
   Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package. You can also track your order by logging into your account on our website.
8. What payment methods do you accept?
   We accept various payment methods, including major credit/debit cards, PayPal, and other electronic payment options. All available payment methods will be listed at checkout.
9. Is my personal information secure on your website?
   Absolutely. We take your privacy and security very seriously. Our website is encrypted with SSL technology, and we never store your payment information. For more details, please refer to our Privacy Policy.
10. I received a damaged item. What should I do?
    We’re sorry to hear that! Please contact our customer service team at contact@scarelli.com or call +44 7822 031224 as soon as possible. We will guide you through the return process and discuss options for a replacement or refund.